Privacy Policy

1. Scope and controller

This Privacy Policy explains how Yoob AI Ltd. ("Yoob", "we", "us") collects and uses personal data when you use the Yoob web application and related services (the "Services").

Data controller: Yoob AI Ltd., Torat Yahasut 11, Beer Sheva, Israel.

2. Information we collect

We collect information you provide, information generated by your use of the Services, and information from trusted third parties.

• Account data: name, email, and authentication identifiers.
• Profile data: preferences and settings you choose.
• Content data: prompts, files you upload, and generated outputs.
• Usage data: pages viewed, actions taken, timestamps, and feature interactions.
• Device and log data: IP address, device identifiers, browser type, OS, referrals, and diagnostic logs.
• Payment data: subscription status, plan details, transaction IDs, and payment confirmations from processors.
• Support and communications: messages, emails, and attachments you send to us.
• Cookies and similar technologies: session, preferences, security, and analytics cookies.

3. Sensitive data

We do not require sensitive personal data. Do not upload government IDs, biometric templates, or highly sensitive data unless it is necessary and you have all required rights and consents.

If you upload content that includes personal data about others, you represent that you have lawful authority to do so.

4. How we use information

We use your information to operate, secure, and improve the Services and to communicate with you.

• Provide core functionality, including generation, storage, and retrieval of content.
• Manage accounts, authentication, and subscription entitlements.
• Process payments, prevent fraud, and enforce billing policies.
• Improve performance, reliability, and safety.
• Respond to support requests and send service updates.
• Comply with legal obligations and enforce our policies.

5. Legal bases (EEA/UK)

Where required by law, we process personal data under the following legal bases.

• Contract: to provide the Services and manage your account.
• Legitimate interests: security, fraud prevention, analytics, and product improvement.
• Legal obligations: tax, accounting, and compliance requests.
• Consent: where you have provided it, such as optional cookies or marketing.

6. How we share information

We do not sell your personal data. We share information only as needed to deliver the Services.

• Service providers: hosting, analytics, customer support, and security tooling.
• Model providers: to process prompts and media for generation tasks.
• Payment processors: to manage subscriptions, invoicing, and refunds.
• Legal and compliance: to respond to lawful requests or protect rights and safety.
• Business transfers: in connection with mergers, acquisitions, or asset sales.

7. AI processing and outputs

Inputs and Outputs may be processed by our systems and model providers to deliver results and to enforce safety policies.

Outputs may be similar to outputs provided to other users, and we do not guarantee uniqueness or accuracy.

We may review content to enforce policies or improve safety and quality.

8. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand usage.

• Strictly necessary: authentication, security, and session management.
• Preferences: language and UI settings.
• Analytics: aggregate usage metrics and performance monitoring.

9. Data retention

We retain personal data as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your account and content, subject to legal requirements and backup retention windows.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal data.

No system is perfectly secure, and we cannot guarantee absolute security.

11. International transfers

Your data may be processed outside your country. We use appropriate safeguards to protect personal data during international transfers.

12. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export your personal data, or object to certain processing.

• Access and correction: request a copy of your data or corrections.
• Deletion: request deletion of your account and associated data.
• Restriction and objection: object to certain processing.
• Portability: request a machine readable export where applicable.
• Marketing opt out: unsubscribe from promotional emails.

13. US state privacy notice

We do not sell or share personal information for cross-context behavioral advertising.

We may disclose personal information to service providers for business purposes such as hosting, analytics, payment processing, and security.

• Categories collected: identifiers, internet activity, content you provide, and inferences about usage.
• Sources: directly from you, your device, and service providers.
• Business purposes: providing, securing, and improving the Services.

14. Children's privacy

The Services are not directed to children under 13. If you believe a child has provided us personal data, contact us and we will take appropriate action.

15. Changes to this policy

We may update this Privacy Policy from time to time. We will post updates on this page and update the "Last updated" date.

16. Contact us

For privacy requests or questions, email privacy@yoob.com or our DPO at dpo@yoob.com.

General inquiries: contact@yoob.com.

Mailing address: Yoob AI Ltd., Torat Yahasut 11, Beer Sheva, Israel.